Store Policy

Our goal is 100% customer satisfaction.  If you are not happy in any way with your purchase we want to hear from you. We will always strive to make sure you have the best shopping experience possible. 

Please email any questions or concerns to: customerservice@beaQueen.com.

Shipping/Handling Policy

Standard Shipping
In stock items will be shipped within 2-3 business days. Please allow 2-6 weeks for delivery. Orders will be delivered either by the United States Post Office (USPS) or United Parcel Service (UPS).  We must have a physical address to ship to. No P.O. Boxes.

Return Policy
If you are not satisfied with your purchase you are welcome to return it for any reason within 30 days of purchase. All products must be returned in original condition and all tags must be attached. A copy of the original invoice must be accompanied with your return. Shipping charges are not refundable.  Mail all returns to:
beaQueen.com
Attn: Consumer Services - Returns
4925 Greenville Avenue
Suite 200
Dallas, Texas  75206

Product Availability
We try our best to keep the content on our website up to date. If, for some reason, an item you order is not in stock, we will notify you via email and your item will be shipped within 4 to 6 weeks.

Size and Fit
We realize that clothes fit every person differently.  We have taken special care to pick the highest quality apparel and accessories available but even those items may not run true to size. When choosing a size, please choose carefully and use our size chart as a guide.  If you do not see a your size offered in a particular item, please feel free to contact us and we will let you know if the item can be special ordered in that size.

Payment Policy
For security reasons, if you are paying with credit card the BILL TO and SHIP TO addresses must be the same.  All TEXAS shipping addresses please add 8.25% sales tax. All payments must be sent in U.S. currency. We gladly accept the following payment methods: Visa, MasterCard, AMEX, Discover, Money Orders, and Certified Checks.  Sorry NO personal checks.

If you pay by Money Order or Certified Check:

• Expect longer delivery times
• Print Order Form from Shopping Cart and send payment to:

beaQueen.com
Attn: Sales
4925 Greenville Avenue
Suite 200
Dallas, TX  75206

Payment Security
We understand your concern for on-line shopping security. We utilize a high quality merchant account vendor. All information used to process the order is secure and encrypted data.

Privacy Policy
We respect the information you share with us as personal and confidential. Any information we collect from you is strictly for the purpose of processing your order. We will not share any of your information to others. (See Privacy Notice)

Copyright
All content on this site is property of beaQueen.com and The Queen Group LLC and is protected by U.S. and international copyright laws. (See Terms of Use).

Copyright © 2008 The Queen Group LLC, All Rights Reserved.